SERVICE AGREEMENT

This Service Agreement (the “Agreement”) is entered into and made effective as of the Effective Date defined in Section 10 below, by and between the Provider and the Client identified below (each, a “Party” and together, the “Parties”).

1. Services Provided

Provider agrees to perform the following digital services for Client (collectively, the “Services”):

• Web Development & Setup: Designing, building, and configuring a custom website or web application based on the Client’s project requirements.
• Dedicated Hosting Infrastructure: Allocating and managing an isolated, standalone virtual server environment designated exclusively for the Client’s application.
• Security Layers: Implementing and maintaining an encrypted Virtual Private Network (VPN) for backend administration, alongside Web Application Firewall (WAF) routing and Distributed Denial of Service (DDoS) traffic mitigation.
• Technical Maintenance: Administering routine software updates, security patches, server performance monitoring, and minor content adjustments.

2. Infrastructure & Technical Security

• Isolated Resources: Client is allocated a standalone virtual server partition. Processing power, memory, and storage are dedicated solely to the Client and are not shared with third-party websites.
• Network Masking: Administrative access points and backend database ports are secured behind an encrypted VPN tunnel, hiding configuration interfaces from the open internet.
• Traffic Protection: Public traffic is filtered through an edge proxy and WAF to block malicious scripts, cross-site scripting attempts, and to mitigate DDoS attacks.

3. Fees and Payment

• One-Time Setup & Development Fee — $400.00: A 50% non-refundable deposit of $200.00 is due upon acceptance of this Agreement, before any work begins. The remaining $200.00 balance is due upon project completion and layout approval, before the website is launched to the public.
• Recurring Monthly Infrastructure Fee — $75.00 per month: Covers dedicated server allocation, VPN administration, secure proxy bandwidth, and monthly updates. Billing begins the day the website goes live and renews on the same calendar day of each subsequent month.

All invoices are issued and paid through the Provider’s billing platform. Payment of an invoice constitutes both payment for Services and, where applicable, acceptance of this Agreement as described in Section 10.

4. Late Payment and Service Suspension

• 7 Days Past Due: A late fee of $25.00 is added to the outstanding balance.
• 14 Days Past Due: An additional late fee of $25.00 is added to the outstanding balance.
• 28 Days Past Due (Termination & File Handover): If an invoice remains unpaid for more than twenty-eight (28) calendar days, this Agreement terminates automatically for material default. Provider will take the website offline, disconnect traffic filtering, and dismantle the dedicated server resources.
• File Transmission: At the time of a 28-day default termination, Provider will compress the Client-owned static source files and database schemas and email them to the Client’s registered email address. After this transmission, all hosting, routing, VPN administration, and support are permanently revoked.

5. Client Responsibilities

Client agrees to promptly provide all text content, operational details, logos, imagery, and required administrative access credentials. Provider is not responsible for project delays caused by the Client’s failure to provide these materials.

6. Intellectual Property

Upon full payment of the $400.00 setup fee, ownership of the frontend design elements, custom visuals, and frontend code layout transfers entirely to the Client. Provider retains all intellectual property rights to pre-existing source code, core database routines, server deployment scripts, and automated workflows used to build or manage the underlying infrastructure.

7. Term and Termination Notice

The recurring hosting and maintenance plan operates on a month-to-month basis. Either Party may cancel the recurring service by giving at least thirty (30) days advance written notice by email.

Billing Window Protection: If the Client submits a termination notice, any regular monthly invoice scheduled to fall within thirty (30) days following the notice date remains fully due, payable, and non-refundable. If notice is submitted even one (1) day prior to a scheduled billing date, that upcoming $75.00 payment is fully owed and services remain active through the end of that final paid billing cycle.

Upon voluntary cancellation and settlement of all outstanding balances, Provider will provide a zip archive of the website’s static code assets. Client assumes full responsibility for hiring third-party administrators for any subsequent server migration or alternative deployment.

8. Security Disclaimer & Liability Cap

Provider will apply commercial-grade software defenses, VPN masking, and DDoS filters on a “best efforts” basis. Client acknowledges that no digital system is entirely unhackable. Provider does not guarantee that the server partition will be immune to targeted cyber-attacks, zero-day exploits, hardware defects, or advanced data breaches. Provider shall not be liable to Client or any third party for any direct, indirect, or consequential business losses, lost revenue, data theft, or server downtime resulting from digital security events that bypass active filtering.

9. General Provisions

• Governing Law: This Agreement is governed by the laws of the State of Missouri, without regard to its conflict-of-law principles.
• Entire Agreement: This document represents the entire understanding between the Parties and supersedes any prior discussions or agreements regarding the Services.
• Severability: If any provision is found to be unenforceable, the remaining provisions remain in full force and effect.
• Amendments: Any changes must be made in writing and agreed to by both Parties (email is acceptable).

10. Acceptance of Agreement & Electronic Signature

This Agreement is governed by the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. §§ 7001 et seq.) and applicable state versions of the Uniform Electronic Transactions Act (UETA). Electronic records and electronic signatures shall have the same legal effect, validity, and enforceability as handwritten signatures and paper documents.

Methods of Acceptance. The Client may accept this Agreement by (a) handwritten signature; (b) typing the Client’s full legal name as a typed electronic signature; or (c) Acceptance by Payment — paying, in whole or in part, the initial invoice issued by Provider that references this Agreement. Payment of that invoice constitutes the Client’s electronic signature on, and full acceptance of, every term of this Agreement.

Effective Date. The “Effective Date” is the earliest of: (i) the date both Parties have signed, (ii) the date Client submits a typed electronic signature, or (iii) the date Client’s payment of the initial invoice is received. Effective Date: June 10, 2026.

Right to Paper Copy. Client may request a paper copy at any time at no cost by emailing email@sitesbynatellc.com.